Frequently Asked Questions

Does the organization measure the current level and trends of customer satisfaction?

By direct and continuous meeting and by analysis of our Customer satisfaction form.

Does the organization measure the current level of employees well being and satisfaction?

As we are horizontal organization we mainly use the direct contact with all our staff.

Does the organization measure the current level of employees learning and development?

By training form evaluation and business results.

Does the organization measure the current level of work system performance and effectiveness?

Mainly through measuring customer satisfaction and business results.

Does the organization utilise the technical resources including research and dependability?

We were certified by ISO 9001-94 ( for 6 years ) which indicates that our R & D department is highly qualified . We are certified now by the new ISO 9001-2000.

Does the organization specify the need for technical support resources based on quality standards and productivity?

Based on our customers & market needs we always keep searching for technical support by know how transfer with international company , receiving free lancer consultants and training ( locally and abroad )

Does your organization use key performance measures or indicators for the control and improvement of the product and product processes?

Through : – Quality control department , R& D department .

Does your organization day by day operation of these processes ensure meeting the processes requirements?

Using and audit the customer order form, we insure day by day process requirement

Does your organization ensure that a new product will be delivered to customers and markets free from non conformances and on time?

According to ISO requirements we deliver product to customer within acceptable time, verified by customer order form .

Does your organization consider the new technology, management tools and market needs in production process design?

Market needs are our data base for start design and product

What is your stated purpose (the fundamental reason for the existence of the organization)?

Production of specialty industrial chemicals mainly in textile, carpet & paint industries

Do senior leaders create and develop an appropriate environment to achieve excellent management practices and results?

We already have it , but through our regular brain storming meeting we can know the appropriate modified environment needed , which followed by approving ,supporting and affording

What are your main products and services?

We are producing specialty chemicals used for Textile as auxiliaries for dyeing and printing, Paper industries as optical brightener & others Carpet industries as back Coating, Paint & Adhesives industry ( Binder)

What are the delivery mechanisms (direct or through dealers, distributors or channel partners) used to provide your products and services to your customers?

It is mainly direct to customer , our business is mainly B TO B .

What is your stated vision (the desired future state of your organization)?

Being one of the best producers of specialty industrial chemicals in all the Middle East

What is your stated mission (the overall of your organization)?

Double our capacity , keeping our staff well trained and export our products

What are your major technologies and facilities?

Emulsion polymerization is our main production using 2 reactors ( 10 ton & 2 ton) Along with 4 different size tanks ( 30 ,5, 3, 2 ton )

What is your competitive position?

Because we have business in different industries our position varies according to the field of our sales: polymers we are No .3 Textile one of the top ten Others moderate

Does the organization actively support and strengthen your key communities?

We try to support the community mainly by keeping our environment clean

Do senior leaders take an active role in employee rewarding and recognition to reinforce high performance customer and business focus?

The monthly bonus and annual salary increase is our way to reward the outstanding performance

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