FAQs

Does the organization measure the current level and trends of customer satisfaction?

By direct and continuous meeting and by analysis of our Customer satisfaction form.

Does the organization measure the current level of employees well being and satisfaction?

As we are horizontal organization we mainly use the direct contact with all our staff.

Does the organization measure the current level of employees learning and development?

By training form evaluation and business results.

Does the organization measure the current level of work system performance and effectiveness?

Mainly through measuring customer satisfaction and business results.

Does the organization utilise the technical resources including research and dependability?

We were certified by ISO 9001-94 ( for 6 years ) which indicates that our R & D department is highly qualified . We are certified now by the new ISO 9001-2000.

Does the organization specify the need for technical support resources based on quality standards and productivity?

Based on our customers & market needs we always keep searching for technical support by know how transfer with international company , receiving free lancer consultants and training ( locally and abroad )

Does your organization use key performance measures or indicators for the control and improvement of the product and product processes?

Through : – Quality control department , R& D department .

Does your organization day by day operation of these processes ensure meeting the processes requirements?

Using and audit the customer order form, we insure day by day process requirement

Does your organization ensure that a new product will be delivered to customers and markets free from non conformances and on time?

According to ISO requirements we deliver product to customer within acceptable time, verified by customer order form .

Does your organization consider the new technology, management tools and market needs in production process design?

Market needs are our data base for start design and product

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Frequently Asked Questions