FAQs – Page 3 – nasydco

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Does the organization measure the current level and trends of customer satisfaction?

By direct and continuous meeting and by analysis of our Customer satisfaction form.

Does the organization measure the current level of employees well being and satisfaction?

As we are horizontal organization we mainly use the direct contact with all our staff.

Does the organization measure the current level of employees learning and development?

By training form evaluation and business results.

Does the organization measure the current level of work system performance and effectiveness?

Mainly through measuring customer satisfaction and business results.

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Does the organization measure the current level and trends of customer satisfaction?

By direct and continuous meeting and by analysis of our Customer satisfaction form.

Does the organization measure the current level of employees well being and satisfaction?

As we are horizontal organization we mainly use the direct contact with all our staff.

Does the organization measure the current level of employees learning and development?

By training form evaluation and business results.

Does the organization measure the current level of work system performance and effectiveness?

Mainly through measuring customer satisfaction and business results.

Does the organization utilise the technical resources including research and dependability?

We were certified by ISO 9001-94 ( for 6 years ) which indicates that our R & D department is highly qualified . We are certified now by the new ISO 9001-2000.

Does the organization specify the need for technical support resources based on quality standards and productivity?

Based on our customers & market needs we always keep searching for technical support by know how transfer with international company , receiving free lancer consultants and training ( locally and abroad )

Does your organization use key performance measures or indicators for the control and improvement of the product and product processes?

Through : – Quality control department , R& D department .

Does your organization day by day operation of these processes ensure meeting the processes requirements?

Using and audit the customer order form, we insure day by day process requirement

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What is your stated purpose (the fundamental reason for the existence of the organization)?

Production of specialty industrial chemicals mainly in textile, carpet & paint industries

Do senior leaders create and develop an appropriate environment to achieve excellent management practices and results?

We already have it , but through our regular brain storming meeting we can know the appropriate modified environment needed , which followed by approving ,supporting and affording

What are your main products and services?

We are producing specialty chemicals used for Textile as auxiliaries for dyeing and printing, Paper industries as optical brightener & others Carpet industries as back Coating, Paint & Adhesives industry ( Binder)

What are the delivery mechanisms (direct or through dealers, distributors or channel partners) used to provide your products and services to your customers?

It is mainly direct to customer , our business is mainly B TO B .

What is your stated vision (the desired future state of your organization)?

Being one of the best producers of specialty industrial chemicals in all the Middle East

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Does the organization measure the current level and trends of customer satisfaction?

By direct and continuous meeting and by analysis of our Customer satisfaction form.

Does the organization measure the current level of employees well being and satisfaction?

As we are horizontal organization we mainly use the direct contact with all our staff.

Does the organization measure the current level of employees learning and development?

By training form evaluation and business results.

Does the organization measure the current level of work system performance and effectiveness?

Mainly through measuring customer satisfaction and business results.

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